IK
ITUMELENG K
1 reviews | Active since Jan 2015
05 Jul 2017, 15:27
Worst experience ever
<p>worst experience</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
06 Jul 2017, 14:46Dear Itumeleng,
I would like to apologise for your negative experience with MTN. I'd like to learn more about your specific situation so we can find a suitable way forward.
Kindly provide us with more details regarding the regrettable situation you are currently facing so we can investigate and resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Jul 2017, 14:46
Official
Dear Itumeleng,
I would like to apologise for your negative experience with MTN. I'd like to learn more about your specific situation so we can find a suitable way forward.
Kindly provide us with more details regarding the regrettable situation you are currently facing so we can investigate and resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
IK
ITUMELENG K's updateReviewer Update
12 Jul 2017, 10:17Morning Willem Jnr Loots
What basically happened was that i took a phone in for repairs as the software was hanging, no damage at all to the phone and this was a few years ago and i get stories every time i start querying this as im almost in legal with my account with you and never got a simple query fixed on my phone, let along getting the phone back or anyone knowing where it is, i queryedm last year and ive been waiting on the IT manager to give me feedback or trace my pone, my account has been inactive ever since, im being called for amounts due but how does one pay for something they dont have?
Regards
IK
ITUMELENG K's update12 Jul 2017, 10:17
Reviewer Update
Morning Willem Jnr Loots
What basically happened was that i took a phone in for repairs as the software was hanging, no damage at all to the phone and this was a few years ago and i get stories every time i start querying this as im almost in legal with my account with you and never got a simple query fixed on my phone, let along getting the phone back or anyone knowing where it is, i queryedm last year and ive been waiting on the IT manager to give me feedback or trace my pone, my account has been inactive ever since, im being called for amounts due but how does one pay for something they dont have?
Regards