Worst experience ever !
<p>I handed my S6 Samsung in at the MTN Village Mall, Hartbee****rt for repair. The quote for the repair was sms-ed to me. As requested I accepted the quote by answering "YES" . I did an eft for the amount in December 2016. Now after several weeks of standing in qeues and holding on over the telephone, I was told that I still owe them money ! Apparently they send me a second quote which I apparently accepted. I have never received any second quote nor accepted it !! Why in any event would there be a second quote ? But I have yet to receive answers from them. Where is the evidence that I accepted this second quote ? I have e-mailed them with all the documentation supporting my case, but with no reply. Why would they? I am the one being without a phone and inconvenienced ! All I want now is my broken phone back and refunded with the amount I already paid. </p>
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MTN South Africa's replyOfficial
19 Jan 2017, 22:57Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply19 Jan 2017, 22:57
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,