Worst experience ever
<p>as you gyus requested that i send the affidavit for the ***** case i did on the 20 November 2016 at 15:54, I tried to fax you were offline then i called in an Zandile Nakedi said i should email her the documents and she would forward them to *****, which i did, I then called later that evening for feedback they had no idea what i was talking about, do you guys even keep notes on clients. I then call on the 21 st and speak to rorisang moumakwe who states it takes 30 days to work on a ***** case is this guy for real, and on a recorded line with his supervisor backing him being bongumusa nzimande, then i called again on the 8th and wait for this the girl was not even at her desk to answer her call i kept saying hello till i heard her pick up her headsets, I then ask where have you been, and she answers in zulu camn i help you, no apology nothing i felt sick to my stomach. I request fo the ***** line people she says with an attitude they dont work on weekends just like absa, 1stly you never bad mouth another brand 2ndlythat is BS, i ask for a manager and guess what they dont work weekends, then i speak to the supervisor whoo gave mre the number to call on monday I call the number ansd told its fpr mtn employees and by the way i can only call the call centre 10 times free which is bull i pay for this service and since you nt calling clearly i am so that limit thing is bull. i want fedback asap the consultants i spoke to sunday is innocentia nzuza and her supervisor is hlengiwe msane</p>
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MTN South Africa's replyOfficial
16 Jan 2017, 10:20Good day Linda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that the number we cannot pick up any contract account with the number provided in this post. Kindly please forward us your ID number as well as the ***** documents you had initially sent through so we can urgently assist with the ***** case. These can se sent via email to ***
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the contact centre management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Kind Regards,
Tshepo M,
REQ:***
Best regards,
MTN South Africa's reply16 Jan 2017, 10:20
Official
Good day Linda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that the number we cannot pick up any contract account with the number provided in this post. Kindly please forward us your ID number as well as the ***** documents you had initially sent through so we can urgently assist with the ***** case. These can se sent via email to ***
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the contact centre management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Kind Regards,
Tshepo M,
REQ:***
Best regards,