Worst Experience by ******

The worst service I've ever received from customer service, I wanted to upgrade to router as my cell phone contract was coming to an end. I was offered & accepted the offer for the router. 10 days after which was in November my primary number was out of service because the consultant upgraded the router & used my mtn number as the router Sim card. I couldn't use the Sim card & i made contact with mtn to then cancel the upgrade which they did. Still my line wasn't opened until I was told mid Dec December that the number is now downgraded to prepaid & cancelation of contract which was supposed to end in March 2025 will be cancelled with no cancelation charges. Debit order ran for December without service no benefits of contract which in Jan I was credited with around R2800- happiness. I had a router for 12 months which an agreement was the money for debits will stop & credit of R2800 will be used until the credit deplete. Jan no debit order- Happiness End of Feb R229 was debited & I was told that the credit i had covered Clawback charge which I ddnt even understand & I took my matter to customer service whereby I wasn't assisted but indirectly I told where to get off. I regret choosing mtn as my service provider & to mtnSA you failed me after so many times I tried to reach out.