WORST EXPERIENCE!

I ordered a WIFI on 17/12/2024 and paid a prorata for December and the full amount for January. It was delivered on 13/01/2025,when the WIFI came it was not working and I called to enquire they said I must wait 24 hours. When the 24 hours lapsed I called them again and they told me that DSV didn't RICA the sim card. I called DSV and they told me to wait 2 hours so that they RICA the sim card. After 2 hours DSV called me to tell me that the matter was resolved and that my wifi should be working (which it was not) and they advised I call MTN for follow up. When I did call MTN they told me that the order is still open on their side so they have to escalate the matter and to wait another 24 hours. I received a call on Wednesday that they are wanted to confirm if I received the order and to wait another 24 hours and then my WIFI should be working properly. Since then I have spoken to about 15 agents and none of them have a response or solution. The matter is still not solved and I do not have connectivity.

They deserve a 0 star rating.