Worst Expeience Dealing with MTN- Disgusting

Since I reported my network issue we experience in my area on 29/4/2015. I had no response whatsoever from him. I phoned him on the 06/05/15 asked him how for any feedback, he told me he can put me on hold for the hold day since he don't know how long its going to take, and it was reported to they IT dept. I phoned him back on 08/5/15 for any feedback, he told me to phone back within 48 hours. After more than 48 hours, in fact days I phoned back today12/5/2015, I was even more surpsed with the attitude and dealing with Tubang Malaji. The only answer she have is that it on the Ericson Engineers Desk, she cannot even give me a timeline when to phone back, instead she ended up with a defensive argument for their incompetence. Reference ***.