worst ever service from MTN at parkstation

<p>i have been a customer of MTN for over 15 yers now ans have since had 3 contracts which one i have been upgrading every sycle for 8 years now. i have had the worst of mtn from them taking my data withing 10mins of loading it and their callcentre consultants being rude about it and them droping phones in my ear but nerevr had i ever had such service in my life,.... on the 1st of june 2016 i upgraded my account to get a new phone Sony m4 aqua which on the 15th on june 2016 the phone didnt want to charge i had planed my day and meeting around the phone itself. as i was about to catch a gautrain to sandton from parkstation i went into the MTN store to report the phone. little did i know what i was supposed to meet up with. on of the consultants bluntly told me in my face that i did not open the contact at her store so she wont help me, puzzeled i asked her what she meant she shruved me off and called the person behind me confused i asked her again and told her she can not ignor me when i have a query she told me that unless if i want to open a new contract or have a valid reason for being in the store i should leave the store or she will call the police. i got perplexed and asked her again if she understood that i was a customer with a phone problem. she refuted from speaking to me and i trying to speak to another lady who told me that they wont be able to help me i should go to another store while i was speaking to the other lady as she is explaining the whole ordeal to me security and police came into the store and told me i should leave the store as i was insiting the employees. i got irritated and io explaind the situation to the police officers and they left yet the security officials from parkstation continued to harass me in the store as tehy took my details i asked the lady what her name was she said "Sibongile dlamini" while in the mean time she was giving a repot to the security officials from the maal that her true name was Zanele Mkhwa**** as they laughed at me..... of all the thing that can happen this lady didnt ask me my name where i took the contract if i had insurence and she refused to take my ID when i offered it to her is this the kind of service we should expect from MTN..?? when consultant dont want to do their work they call the police and security to insite and harass the customers? i have recieved bad service before but this is by far the worst i have ever had... as i am writing this i since took my phone for repears that i only had for a two weeks before it stoped working</p>