NH
Nina H
1 reviews | Active since Apr 2015
28 May 2015, 10:29
WORST EVER SERVICE CONTINUE
With reference to my previous complaint about \Worst Ever Service by MTN"and their response that a request has been logged to modify my subscription"
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MTN South Africa's replyOfficial
04 Jun 2015, 12:17Hello hanekomn,
We truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that there was an investigation logged for the charges you were querying. We see that you were being charged hardware fees for the device you received from Nashua Mobile and this fees was liable up until the 28th of March 2015. There was a credit of R1000.01 for the hardware fees for your invoices dated the 1st of April & May 2015.
We've requested our back-end office to remove the service completely from the account (REQ:***) and we've also now credited your account with an amount of R438.60 incl. VAT for the invoice dated the 1st of June 2015.
Once the credit of R438.60 is alocated
We will touch base with you as soon as the hardware fees has been removed and once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that there was an investigation logged for the charges you were querying. We see that you were being charged hardware fees for the device you received from Nashua Mobile and this fees was liable up until the 28th of March 2015. There was a credit of R1000.01 for the hardware fees for your invoices dated the 1st of April & May 2015.
We've requested our back-end office to remove the service completely from the account (REQ:***) and we've also now credited your account with an amount of R438.60 incl. VAT for the invoice dated the 1st of June 2015.
Once the credit of R438.60 is alocated
We will touch base with you as soon as the hardware fees has been removed and once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 12:17
Official
Hello hanekomn,
We truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that there was an investigation logged for the charges you were querying. We see that you were being charged hardware fees for the device you received from Nashua Mobile and this fees was liable up until the 28th of March 2015. There was a credit of R1000.01 for the hardware fees for your invoices dated the 1st of April & May 2015.
We've requested our back-end office to remove the service completely from the account (REQ:***) and we've also now credited your account with an amount of R438.60 incl. VAT for the invoice dated the 1st of June 2015.
Once the credit of R438.60 is alocated
We will touch base with you as soon as the hardware fees has been removed and once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that there was an investigation logged for the charges you were querying. We see that you were being charged hardware fees for the device you received from Nashua Mobile and this fees was liable up until the 28th of March 2015. There was a credit of R1000.01 for the hardware fees for your invoices dated the 1st of April & May 2015.
We've requested our back-end office to remove the service completely from the account (REQ:***) and we've also now credited your account with an amount of R438.60 incl. VAT for the invoice dated the 1st of June 2015.
Once the credit of R438.60 is alocated
We will touch base with you as soon as the hardware fees has been removed and once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,