Worst ever - No Stock

This has been the worst experience I've had with MTN Sandton City Branch, I've been with MTN a couple of years now and did not get such poor service from them.

I have submitted a warranty claim. The warranty was approved on 22 March 2019. The staff instore tells me that they will call me back the following day to give me feedback. I called Saturday 23 March 2019 (Due to no one calling me back) Paula said that we will get feedback latest Monday 25 March 2019. She will call me. Yet again I had to call as no one bothered to call me with an update.

It was said that the store does not have stock (Which I totally understand) and they trying to get stock from a store etc. They will call me back the Tuesday 26 March 2019 to give me a detailed response on stock etc. Yet again, I had to call the store to find out what the feedback is. Not sure who I spoke to, but the lady advised that they still do not have stock. And they have placed an order. I asked her ok, when do you expect the order to be delivered. She rep**** and told me she does not know and 'they' will call me. Which I told her it does not happen and I do not get feedback.

So now I ask, how do you place an order but you don't know when it will be delivered? I'm sure you can find out?

Hopefully I'll get my phone before Christmas...…..