Worst ever MTN MESSING WITH MY UPGRADES
<p>Silas Rapoli messed my entire account up with MTN. It caused me to walk out the store in tears. Siplu changed my contract to sim only a few months ago. I requested that i only want to upgrade once i find a device i like. He said not to worry it will not affect my upgrade. NEWSFLAS it did....and now MTN is refusing to give me a device. What makes things worse is i never signed for any upgrade. But yet they say i was upgraded in 2016.</p> <p> </p> <p>I demand an apology and demand that MTN sorts my account out and provide me with the device i requested!!!!</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike