1 reviews | Active since Dec 2016

16 Dec 2016, 02:12

WORST ENCOUNTERED MTN CONSULTANT

<p>Between 1:16 -1:31 (16-12-2016) am i called mtn service helpline and spoke to Ayanda who was the most obnoxious consultant ive spoken to ever!! He was extremely rude to such an extent that he told me that if i wanted to sue mtn, i was more than welcome to do that! I kindly asked him to transfer me to another consultant since he could not resolve my problem, of which he refused, telling me that NO ONE is available. Usually when that happens, im expecting to be put back on the line to hold for another available consultant. Not under his control, i guess!!</p> <p> </p> <p>He said that if i wanted that, i should hang up and call again, could not believe!! so I HAD TO RATE THE CALL. Asked him for that as one would at the end of the call but he just hung up on me!</p> <p> </p> <p>So disgusted and hurt!!!</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Dec 2016, 23:50
Official

Thank you for your post

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

Please be advised that this has been escalated to the relevant supervisory team to take corrective measures in accordance with our service level agreements.

Kind Regards
Siphumezo
REQ:***