Worst delivery ever

I ordered a phone several weeks ago, and since then ive had to phone various different people, after they have incorrectly sent my phone to the wrong place, twice! I'm still waiting!!! Do they not have a GPS? It's nearly a month now, and I haven't even used the phone yet, why should I pay? I want to be reimbursed somehow! The call operators are *********** and make massive errors such as this one, a simple address mistake which cause weeks if not months of waiting, and massive customer dissatisfaction, I TRULY hope this gets through to whoever is responsible! So these mess ups can be prevented in future. I'm not impressed, at all, it should have been here long ago! They are wasting their own time and more importantly, my time! I have considered switching service providers before due to Mtns bad service