worst customer services ever

<p>So i was so excited to collected my wifes new upgrade so i went to Sandton City Mall at Mtn 10/11/2016 who is our service provider ,during the process they failed to give us the new mirco sim as the new module phones a mirco sim is required now , with our old sim they tried to insert it in the phone but it was to big and they filed the sim card but still no luck and then the guy redid a sim card for us,where they advise us to insert it into the phone and leave the phone off for 2 hours this was on friday the 11/11/2016 then restart the phone which i did friday evening about 6 we switched the phone on and there was still no service on the phone we had decided to leave it till the next morning just to find there is still no service we called 808 they advise the phone has been activated but i explained to the lady the sim card was a upgrade she gave us a number for technical support where i spoke to kgomotso she advise that there is no problem and best is to revisit the branch which we did at Clearwater mall MTN they gentlemen log a customer complaint (REQ ********** ) where he advise that the sim failed on the network, he advise us to switch of the phone again for two hours and reboot again we were still in the mall and went back to MTN to advise the consultant that the service is still not activated since two hours had past. we leftthe phone off the whole saturday to see if the network will work the sunday , sunday moring no service still, we revisisted the branch no help was avaliable as they never dealt with our first REQ ********** the lady at MTN was no help either once again as she advise we should go back to Sandton city since they help us with the upgrade as they might have given us a fault sim, we left the phone off to check on monday morning no service again we were not based in sandton on monday so we could not go there but we decide to call the sandton city branch where a lady the morning answer and logged another complaint and said she will call us back if there is an updated i waited the whole morning, just to call them again at 12 where a gentlemen picked up who didnt seem to understand my query he then just the readed the query that was logged still no assistance and when i asked to speak to a store manager he said he is the manager and there is nothing he can do i got angry and i said is there anybody else who can help me the original store manager was given the phone he didnt seem to want to assist us and he didnt provide me with a proper telecom greeting with his name for reference he had logged another query and gave me a REGI534553 and told me to call ********** 00 this number nobody answers i had to sit and call people the whole day just to get no help ,during the day since i was close by to the head office on 14 avenue i decide to go see if somebody can assist i waited about 15 mints before a lady by the name of Thato came down just to explain there is so many queries and they have to first delete all the queries and i should wait another 24 hours if it doesnt work i should call her which she gave me her number ********** 821 with a REQ ********** 24 hours has past i have called her this morning she seemed busy but no call as yet and still no service this is really making me unhappu and i have important message i need to attend and still i have no network what will it take for me to get good MTN service and for somebody to know what they doing as im a good MTN customer which i feel i need excellent customers service im not willing to wait another 24 or 48 hours as i waited many hours since friday i need this sorted today</p> <p> </p> <p>Sincerely yours</p> <p>Unhappy customer</p> <p> </p> <p> </p> <p> </p>