<p>I have app**** for a contract at the end of November the contract got approved on the 29th of November since then I have been calling and sending emails to find out when am I going to receive the handsets that I have app**** for only to be told that the order is pending and that the sale agent "Walter" will get in contact with me which only happened once and never again, I had to call in again no one has given me a answer to why the handsets has not been delivered and was advised that the matter will be escalated which I doubt it was, and to top it all off it states on the website that the delivery will take 3-10 days and yet again its almost the beginning of a new year and I asked "Walter" to cancel the one sim card of R89 that is for 1 gig of data and still no answer if it is cancelled and I have not received my order to track my order.</p> <p> </p> <p>This is really unprofessional and pathetic that I have to call and send emails every time to get answer.</p> <p> </p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck. We note that the ID number or application ref number in question have been left out on the Review Information section for us to view the history of the application and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you without any luck. We note that the ID number or application ref number in question have been left out on the Review Information section for us to view the history of the application and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.