worst customer service to date

<p>On the 31st of may my new upgrade device was delivered and as per the instructions given by mtn.i called the activation dep n switched off my handsets n waited for activation.i had called mtn before doing sure because i wanted to confirm if i would not lose my airtime or data during this process to which they confirmed i wouldnt.</p> <p>4 days later.my sim is still inactive and different consultants had been telling me different stories.today i called mtn direct n i was told i have to do a dim swap but that department is closed on weekends so i must call in monday.</p> <p>I truly regret upgrading with mtn.seems their staff are not adequately competent to deal with such matters. Its time to move to another network</p>