Worst customer service since Telkom SA

Pathetic customer service, on par with Telkom which I left 8 years ago. Got called by a very unprofessional service agent who upgraded me to a package I didn't need, want or agree to pay for. Having failed to reverse the upgrade and being told its my fault they phoned me and signed me up for a package I didn't need, want or agree to pay for, I've now spent the last 3 weeks trying to cancel everything I have with MTN South Africa. Been on hold for about 2 and a half hours to their Retentions department to follow up with the cancellation I put in 10 days ago, and having to pay a CANCELLATION FEE !!! Still waiting for them to call me back in 2 to 3 days, that was 10 days ago. Whatever you do, DO NOT SIGN UP WITH MTN South Africa. They have just lost a 14 year old client. Good riddance.