Worst customer service Rude consultants

<p>I call in to complain about the out of bundle data that i am being billed daily even when my phone is always connected to wifi all the time with my data connection off. I then even came to a point where i bought data i do not use but every morning i get notifications that i was charged out of bundle the previous day but the data i bought nd never used remains the same doesnt deplete but the airtime does. The consultant i spoke was unwilling to assist. He talks over me sll the time before i can even adress the issue in full. To a point that i couldnt take it and requested to be transfered to the technical department. The agent transfered me to a non existing department because the call just dropped. I called again requesting for a call manager and i was told i will have to via the supervisor . the 2nd agent took details sounded like he was sleepy if not too relaxed. Avarage waiting time on both calls before getting to the call center is about 8-10min roaming on the IVR. The second consultant said i should hold . he went away and never updated me on whether the supervisor is coming or not. Didnt even place me on hold probably disconnected headsets or put me on mute for ablong time. Till I decided to drop which is maybe something that they are being told to do. I have been using MTN for a very long time and now they habe dropped the ball. I would always have something good to say about them that even when they being given a bad image by the public. I am a loyal customer that have lost trust and faith with you guys and i cant advice anyone at this point to join this Capitalist Service Provider. I wjll find another service provide. Fortunatley atleast this days you can retain your number and port to another network. Sure i wont loose any kind of communication with my loved ones bt i will be set free from this Service Provider thats robbing us and putting arrogant consultants on arms to their lines of communication. </p> <p> </p> <p>MTN is no longer the same. You have dropped for excellence to incompete .</p> <p> </p> <p>My emaill adress is ********** . </p>