Worst customer service of all times

<p>I lost my cellphone on the 20/07/2017, I reported the loss to the police and MTN in order to have the phone blacklisted. I was told by the consultant that he could not blacklist the phone as he was getting an error message but will escalate the matter which should be resolved by Monday the 24th. Thinking that the handset has been blacklisted already I then lodged a claim with MTN insurance on the 25th for which I had to follow up on feedback on the progress of the claim, where I was told that the phone is not blacklisted. </p> <p>I called the call centre to get it blacklisted AGAIN to my surprise I was told that the cannot do it due to an error message and they will escalate. I told the consultant that that is not good enough and I need to speak to the manager I was then transferred to Thandazani who told me that he will get someone to assist and it should be resolved in hours. </p> <p>When the hours lapsed I called the call centre again in order to get the ITC reference number I got through to Jenifer Nene who gave me such an attitude without even helping me so I asked her to put me through to her manager and I was transferred to Thapelo to my shock I could still hear Jenifer Nene who was telling her peers about this client she just spoke to who has such an attitude so I asked Thapelo to put her on the line so that she can all that she had been saying to my face and she said she was not talking about me. (so clearly I am that stupid) I was given their head office number and I called the head office and was told that their ***** department can blacklist the phone which turned out to be a lie. Now I have been told to go to the store with a box and ID document in order to blacklist the phone, how difficult can it be to get a phone blacklisted.</p>