WORST CUSTOMER SERVICE OF ALL TIME!!!

I app**** for a mtn - month to month - home wifi on the 28 September 2023. I was then advised that I need to make an upfront pro rata payment of R438.90 to cover October, which I made on the spot while I was still on the call with the sales consultant. I was advised that the next payment will be on the account on the 5 November 2023.

Then out of no where a debit of R811.31 went off on the 4th October 2023? I tried calling MTN customer care line more than 30 times with no luck. The sales direct line 083 136 is always unavailable (day and night) and the 083 135 is also a waste of time because it always cut everytime they transfer me to the sales department.

I was told that a supervisor would call me back twice? But I still haven't received any calls from mtn. The consultants iv spoken to have an attitude and two of them were completely rude while speaking to me and one of them even hung up on me.

So 11 days later I can't get through to mtn and no one has called me back meaning that my issue hasn't be resolved.

Customer service champions? I think not. MTN has the worst customer service iv ever experienced in my life. They just simply don't care about their customers!!! THE WORST!!!