Worst customer service, no care for customers at all

Worst customer service ever!! from the staff across all the Cape Town branches to the service desk team! escalated a matter more than 10 days ago about a wrong account payment allocation, it’s just a minor issue that would normally take less than 48 hours to fix but it has been more than 10 days ago already and I ended up “missing payment due date” according to them, over a payment I made before time. I hate this company with my all