JB
Janicke B

1 reviews | Active since Jul 2016

20 Jan 2017, 10:20

WORST CUSTOMER SERVICE MTN

<p>I openend a contract with MTN last year - biggest mistake! I usually receive my 2GB data en 100 minutes on the 14th of the month. However this month I received nothing! I've been calling in to the call centre and went into a shop as well and no one can help me. All they keep saying is the provisional department has not responded yet?? In the meanwhile I've had to incur costs as I need to use my cellphone everyday for work! They keep saying the turnaround time is 24-48 hours but it's been a week now and still no one is willing to help me! The worst is I went into the store at Cape Gate shopping centre where I opened the contract and the salesperson (Christopher) that openend the contract was the one that attended to my query also. When I called him to follow up his response was shocking. He had no interest at all to sort this out. </p> <p> </p> <p>In the meantime I'm paying for services I don't receive and now have to buy extra data etc</p> <p> </p> <p>Please HELP!!</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Feb 2017, 18:45
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***