Worst customer service imaginable-Breaching of contract
This is now the second bad review for the SAME PROBLEM. You guys obviously do not care. FIX THIS. You guys are wasting my time.
"2 months ago I received an SMS stating that I will receive my monthly data the 17th of every month instead of the normal 21st. My debit/payment date has always been the 2nd of each month and now after the change has been done (WITHOUT MY CONSENT) I receive SMS's to say that MTN has suspended my ability to make calls or anything due to non payment. Every single time I have to go to a MTN shop and still it has not been rectified. This is unacceptable as this is breaching of contract. Will definitely cancel my contract next year. This is ridiculous as 2 months in a row this has happended and still it has not been rectified. Worst of all I have to take time out of my holiday as I had to go to a shop on the 24th of December!!!!!"
" Official private business reply Good day Riane, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your line has been reconnected. Kind regards,
Ishie.
Complaints Management Team. "
My response to the above which never got any feedback: " Hi there If you read die complaint I already went and reconnected it on the 24th of December. You have to ensure this doesn't happend again, also no phone call was received. Are you guys actually serious about customer satisfaction??"
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have contacted the number provided and spoke to Mrs Gilbert. I will escalate your query to the relevant department and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have contacted the number provided and spoke to Mrs Gilbert. I will escalate your query to the relevant department and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team