Worst customer service I want my paid up latter

I am extremely disappointed with the poor service and lack of communication from MTN regarding a month-to-month router contract I took out during 2022/2023.

Last year, I returned the router to the MTN store after being informed that the device needed to be handed back. At the time, I was also told that there was still an outstanding balance linked to the router. Recently, I contacted MTN again and was advised that the outstanding amount was approximately R314, which I immediately settled in full.

Since making payment, I have repeatedly requested a paid-up letter/confirmation that my account has been fully settled, but MTN has failed to provide it despite numerous follow-ups. I am constantly being sent from one department to another without any proper assistance or resolution.

This entire experience has been frustrating, stressful, and highly unprofessional. As a customer, I expect proper communication, accurate account management, and timely assistance once payment has been made.

I am requesting urgent intervention from MTN to:

1. Provide my paid-up letter immediately. 2. Confirm in writing that my account is fully settled and closed. 3. Correct any remaining balance discrepancies on their system.

MTN’s handling of this matter reflects very poor customer service and a lack of accountability toward customers trying to resolve their accounts properly. Contact number: ***