Worst Customer Service I have Received

Item: MTN South Africa
Rating: 2
Author: Chloe M

I phoned Morningside MTN for assistance with regards to a contract, only to receive a bad attitude from the 'customer Service Representative\ where she dropped the call. I emailed back to say I do not appreciate this conduct. This lady then phoned me back to scream at me that she \"does not have an attitude\"<br> <br> I think this behaviour is utterly disgraceful."

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Replies (1)

MTN South Africa's replyOfficial

31 Mar 2016, 11:56

Hello barbiefutility,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from one of our stores. Kindly note that this matter has been brought to the attention of the Store Management.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

MTN South Africa's reply31 Mar 2016, 11:56

Official