Worst Customer Service Experience – Incompetence and Zero Accountability

I am beyond frustrated with the absolutely shocking service I’ve received from MTN. My account, which met all closure requirements (including device return), was still handed over to collections. Since then, I’ve been sent from pillar to post with no real help, only empty promises and dead ends.

Every consultant I speak to seems inexperienced and unsure of internal processes. When they can’t assist, they either transfer me aimlessly or, worse, hang up the call entirely. I’ve now lost count of how many times I’ve been redirected to different departments—only to be told to email or call yet another team, which leads me right back to where I started.

Queries are being closed without resolution, and the lack of communication within MTN is unacceptable. What’s worse is that I’m being charged because of their failure to close the account properly—not due to any fault on my part.

This is not just bad service—it’s a complete breakdown of responsibility and customer care. MTN needs to take serious action to fix their internal systems and train their staff. No paying customer should be treated this way.