Worst Customer Service Experience at MTN This has been one of the worst customer service experiences I’ve ever had with MTN

Worst Customer Service Experience at MTN This has been one of the worst customer service experiences I’ve ever had with MTN. I bought a power bank that was faulty from day one. Even after the staff tested it and clearly saw it wasn’t working, they still refused to exchange it. To make matters worse, they told me to come back on Saturday because their manager would be there to approve the exchange. I wasted my time and money going back, only to find out they had given me the wrong date. The manager wasn’t even there. This shows a complete lack of communication, accountability, and basic respect for customers. I am extremely frustrated and disgusted by how poorly this was handled. MTN needs to take responsibility for faulty products instead of making customers run around for nothing. I will think twice before buying anything from them again.