WORST CUSTOMER SERVICE EXPERIENCE

<p>I wanted to terminate my service with Mtn because I was tired of the incorrect billing shenanigan happening in my account. I then went to the mtn store at the glen shopping centre the one next to flight centre to make my final payment and terminate my service, however a consultant by the name of Connie Maiyane then convinced me not to terminate and offered me a service that was going to be half of what I was paying with more benefits excluding the device fee. She then advised me that if I am experiencing problems I must come see her directly. I then recieved the first bill in may which was still the same billing fee..I went to the branch she was not there. Then my line was suspended due to an outstanding bill of 2300 I then paid the bill thinking my account will be corrected and it would be creditted. When I was making payment at mall of the south the lady advised me it is best if i go to the branch where the upgrade was done. I nade calls to the callcentre no assistance from them aswell. I went back to The glen mtn on the 03 August 2016 I found her busy with a client she could see I was waiting for her but could not even bother to ask me what was wrong she just asked one of her colleagues to assist me, because the colleague did not understand what was happening she only logged a requeste that my account be creditted however they only creditted reoccuring 1g that I've been billed for nd never recieved and the device fee. Then my subcription was suspended again I called the Glen mtn again today and I spoke to the lady by the name of Antoinette whom I left the message to give Connie that I am not happy and I need to speak to her she must call me. Then Connie called me intimidating me on the phone asking how dare I tell her colleague I am furious and why do I say I will come to her branch and theow a tantrum. She was not apologetic about anything except how dare I become angry at her. Fighting me on the phone. May I have feedback on this and my account issue be sorted.</p>