Hellopeter
Share Your Experience
AW
Abby W

1 reviews | Active since May 2018

04 May 2018, 12:47

WORST CUSTOMER SERVICE EXPERIENCE

This by far the worst customer service experience I have ever experienced. I went to the store in Canal walk lower Level on Saturday to apply for a contract. I was advised by the gentleman that I would be notified if approved latest Tuesday.I went in the store on Tuesday to follow up and was told all applications from the weekend are still Pending, It is now Friday and no contact has been made, when we were in the store my boyfriend was declined. Later on we went back to the store to see why it was declined as it was showing a number of things on his credit report- when we went through the reasons why it was declined - it said system error right at the bottom - hence why it was showing two pages of reasons why it's being rejected!! I can't say I'm surprised when the consultant was playing music from his phone and eating Simba chips while assisting us! I have tried to cancel my application because if it's this nightmarish to deal with you people before Im even a client why on Earth would I want to be a client. To get a hold of anyone is another nightmare because number listed on google just rings, and you cannot get through to anyone in the store and you cannot get through to anyone in customer, no response on Facebook. I went into the store in Kenilworth center to see if they can assist, ''sorry we can't we a franchise''. You have got to be kidding me! Its 2018 and I have to drive all the way to a store to receive assistance. Sies man!

0
Replies (3)
MTN South Africa
MTN South Africa's reply08 May 2018, 10:13
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have sent the complaint to the Regional Store Managers to intervene.

We do not pick up that any account has been opened with your ID number due to the contract declined by our vetting department.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

AW
Abby W's update08 May 2018, 10:54
Reviewer Update
thank you for your response, It was canceled because I canceled it after going to the store and cancelling( I asked for a print out ) When I went to the store a week later, I was told by someone new who assisted me was I not called to let me know if it has been approved? Then the guy who first assisted me comes and he says oh we don't have stock because there have been warehouse issues after telling me the week before he would get the phone from the other store in the mall, he still has the audacity to tell me the ones he has in stock has been allocated already, why was mine not ordered then?? No apology what so ever. I can understand if there are delays or issues, what I don't accept is me having to drive all the way to the store to receive feedback. My Boyfriend went to a different MTN store and his contract is being processed after going to that store and being declined on the basis of a system error, something we only found out when we went back to the store to find out. If I were you, or if you value your clients, take a minute on your social media page and see the complaints people have and you will see that its the same issue, people being told to inbox the page and when they do messages just being read and no response being received. I literally went on Facebook, Twitter and as a last resort hellopeter to receive assistance which is pathetic, and something you need to take seriously because you guys are offering cheaper value for money contracts but if the experience is so ****ty before I am a client why bother...
AW
Abby W's update08 May 2018, 11:05
Reviewer Update
and his contract was just approved, so if he didn't go back to a different store thats R16056 in business you as a company would have lost....