WORST CUSTOMER SERVICE EXPERIENCE

The worst horrible service I've ever received from MTN store - (Boulders in Midrand).. The Agents are rude not even friendly!they can't even greet (Where's Humanity in our own black people) 11th October went to the store to do my upgrade @ 5:15PM the agent wasn't even interested helping, she was irritated that i came at the time that she wants to cash up, ok she did the application, got an SMS from MTN Confirming that the Upgrade was Successfully, with the OTP pin, then at 5:50PM the agent asked one of her employees to assist her since her Computer had a problem but the agent, said she can't she need to leave not knowing i overheard them talking then she came back to me with an lame excuse saying the Upgrade can't go through, i need to come back the following day. I've asked that why didn't you state that earlier on,knowing your system isn't working? Why did you proceed with an application? I wasted my time? Then on the 11th went back to store right, the agent wasn't there, got another lady, she was the rudest Agent I've ever met, she literally said wait there i am busy,without greeting.. Wow.. MTN if you're ain't taking this seriously your employees don't care about your business, literally ****ed off with the service given by another black person, you'll never see this in Whites places...Black Customer service it's the Worst Ever!!!