Worst "customer service: EVER! VODACOM here I come!

Zero Stars. Call centre is pathetic! Wait for ages, go through multiple menus to speak to a human who just "transfers you" but cuts you off every time! Nobody bothers to call back. MTN app is useless to assist. Email is even worse as a new consultant answers every email and sends the same forms to complete every time and gives the incorrect information evert time. No call backs. No escalation to a manager. Nothing! And I'm actually trying to spend MORE money with MTN! How hard can it be?????