Worst customer service ever at MTN call center!

<p>First my contract was **********ly upgraded in Middelburg. Went through the motions of getting an affidavit and submitting all the documents they requested. Next thing they say the whole thing is reversed (after I had to call and call and call).</p> <p> </p> <p>They deduct money from my account, for the ********** upgrade and I am told it will be reversed. After calling and calling and being told totally different stories by call center agents who do not seem to know anything and being given reference numbers, today I am told my information is not on the system and no one seems to know why!!!! So now they can't help me! </p> <p> </p> <p>When the contract was **********ly upgraded no verification or paperwork was done (I am guessing) and everything was approved same day!! But now that I want my money know one seems to know what to do!!!</p>