Worst Customer Service Ever and No one Cares!!!!!!

I didn't think doing a sim swap would be such a tedious process. However, from the level of service I have been experiencing from MTN you would swear that I am asking them to milk blood from a stone. Day 4 and I still have not been assisted. I have to date bought 3 sim card and have been to two MTN Branches (Westgate Mall and Newtown Junction) and guess what? Still no sim swap.<br> <br> When I call 173 from the new number - as instructed by the branches - it gives me an error message that the call is barred. When I try the *173# option, it also gives me an error message stating that I have exceed the number of attempts - even though NOT a single one of those requests were processed.<br> I called the Call Centre several times this weekend and no one seems to know what is going on. The last lady I spoke to last night at around 8pm told me that they are offline. <br> <br> I have been with MTN since 2013 and am actually seriously considering moving to Vodacom because I feel I am not being taken seriously. I have laid a complaint on Twitter as well and no one responds. MTN doesn't seem to care about their customers at all.<br> I use my number for work and am unable to be effecient due to this mess!!!!<br> <br> Lelo