1 reviews | Active since Jul 2023
Worst customer service ever.
Mtn is the worst of them all if thinking of buying or signing up for contract consider other options,my frustrations dates when I called their call centre for balance enquiry beginning of April 2024 since they don't send statements via emails and was on holiday agent who answered placed me on hold for 45 minutes while I can hear them chatting in the background until the call was dropped.Today 27/04 /2024 same happened trying to make call and my line is suspended called them told agent payment done on 25/04/2024 and have proof line dropped no explanation nothing dropped and they also have the worst connection when calling their call centre their lines not clear and breaking and am not even based in remote area. I am not contactable because of their poor service if can afford would cancel the contract immediately
Called back again spoke to Thabiso who asked me for reference number used explained paid on MTN app which I normally do and ref number not used on the application , normally receive
confirmation email from payments department which is the one that am trying to send and He said he will open the line for me, I asked him if there is an alternative email where it can be sent in future cause He says previous agent provided email or I took it incorrectly mind you response is message blocked not recepient not found told me he is not opening the line anymore and dropped the call.
Called back again spoke to Thabiso who asked me for reference number used explained paid on MTN app which I normally do and ref number not used on the application , normally receive
confirmation email from payments department which is the one that am trying to send and He said he will open the line for me, I asked him if there is an alternative email where it can be sent in future cause He says previous agent provided email or I took it incorrectly mind you response is message blocked not recepient not found told me he is not opening the line anymore and dropped the call.