aS
annemarie S
1 reviews | Active since Mar 2015
20 Jan 2016, 11:49
WORST CUSTOMER SERVICE EVER
Good Day<br> <br> I am trying to get a early cancellation report ever since 06/01/16.<br> When I email I get another reference number which says to be sorted within 48 hours.<br> Ja right. I have 6 different ref numbers. The customer line contact as per their invoice,<br> mails of *** does not exist. Since day one I had only disappointments 1 after the other.<br> <br> Please people worst service I experienced in a long time.
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MTN South Africa's replyOfficial
20 Jan 2016, 16:58Hello derekswanepoel,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please see the early termination fee.
Un billed invoice for February month not as yet finalized R531.02 + 1 month subscription fee R474.00=R1005.00.
Please be advised that the last debit order will be for R 505.10 and this will be debited from the bank account.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
Please fax the proof of payment to me ***. once the payment has been received we will then cancel the number from the network.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please see the early termination fee.
Un billed invoice for February month not as yet finalized R531.02 + 1 month subscription fee R474.00=R1005.00.
Please be advised that the last debit order will be for R 505.10 and this will be debited from the bank account.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
Please fax the proof of payment to me ***. once the payment has been received we will then cancel the number from the network.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply20 Jan 2016, 16:58
Official
Hello derekswanepoel,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please see the early termination fee.
Un billed invoice for February month not as yet finalized R531.02 + 1 month subscription fee R474.00=R1005.00.
Please be advised that the last debit order will be for R 505.10 and this will be debited from the bank account.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
Please fax the proof of payment to me ***. once the payment has been received we will then cancel the number from the network.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please see the early termination fee.
Un billed invoice for February month not as yet finalized R531.02 + 1 month subscription fee R474.00=R1005.00.
Please be advised that the last debit order will be for R 505.10 and this will be debited from the bank account.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
Please fax the proof of payment to me ***. once the payment has been received we will then cancel the number from the network.
Kind Regards,
Alice van der Merwe
***