PM
Pertunia M
1 reviews | Active since Feb 2014
26 Oct 2015, 15:37
Worst Customer Service Ever
I am on a Top Up Option however last month an extra amount was taken from account.<br> <br> I called the 808 to enquire and no one could assist me. the agent logged a request to investigate what the charges were and to date I have not received any feedback.<br> <br> Besides not receiving feedback, I always called to follow up and no one could explain what the extra amount deducted was for.<br> <br> No my question is if they deduct money, why cant they explain.<br> <br> Disappointed Customer.<br> Considering other network services
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
27 Oct 2015, 10:29Hello F***,
Thank you for bringing this to our attention via the Hello Peter website.
Kindly note charges went up due to roaming. The charges are correct as per roaming agreement rates. Data is billed in volume and not duration. Call Charges have been validated correct as per the sim serial number provided and usage was generated directly from the sim card. Note that the limit does not apply to roaming.
You may view roaming rates on www.mtn.co.za
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website.
Kindly note charges went up due to roaming. The charges are correct as per roaming agreement rates. Data is billed in volume and not duration. Call Charges have been validated correct as per the sim serial number provided and usage was generated directly from the sim card. Note that the limit does not apply to roaming.
You may view roaming rates on www.mtn.co.za
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply27 Oct 2015, 10:29
Official
Hello F***,
Thank you for bringing this to our attention via the Hello Peter website.
Kindly note charges went up due to roaming. The charges are correct as per roaming agreement rates. Data is billed in volume and not duration. Call Charges have been validated correct as per the sim serial number provided and usage was generated directly from the sim card. Note that the limit does not apply to roaming.
You may view roaming rates on www.mtn.co.za
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website.
Kindly note charges went up due to roaming. The charges are correct as per roaming agreement rates. Data is billed in volume and not duration. Call Charges have been validated correct as per the sim serial number provided and usage was generated directly from the sim card. Note that the limit does not apply to roaming.
You may view roaming rates on www.mtn.co.za
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***