Worst customer service ever

MTN customer care is the most unhelpful service provider. I have been in contact with them for over 2 weeks regarding two Yellow Bucks vouchers which I purchased for Debonairs. The voucher numbers that were sent to me were invalid, and up until now nobody from the Yellow Bucks team has reached out to remedy the situation. Everytime I contact the call centre I just get a new reference number and a promise that "someone" will get back to me urgently.

This is horrible service delivery. Had I known that there would be an issue purchasing vouchers with my MTN rewards, I would not have dared to do so. I could have rather used my points to purchase something more meaningful like data!

This experience definitely leaves a bad taste in my mouth with MTN being my most preferred provider. The customer care team clearly have no clue what they are doing and choose only to assist with certain matters.