RG
Riana G
1 reviews | Active since Nov 2009
03 Jun 2015, 13:56
Worst customer service ever
I've app**** for an additional SIM to an existing account - this was 2 weeks ago. I had to follow up multiple times only to get the same answer - \we are experiencing issues with new/added accounts"Eventually I went to the shop to enquire (twice)"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Jun 2015, 12:11Hello Rianag,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the service received.
This matter has been escalated to the relevant management team for urgent attention.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the service received.
This matter has been escalated to the relevant management team for urgent attention.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply08 Jun 2015, 12:11
Official
Hello Rianag,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the service received.
This matter has been escalated to the relevant management team for urgent attention.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the service received.
This matter has been escalated to the relevant management team for urgent attention.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***