Worst Customer Service Ever!

<p>I have been a customer of MTN for as longest as I can remember, however with my last contract I have experienced nothing but terrible customer service. Let me take you through the journey.....</p> <p>1. My contract was suppose to be a top up contract and although it seemed like it was as I could purchase airtime, it wasn't. The consultant had registered me with the wrong contract and as a result, I was billed with R10 000 data usage. Mtn could not prove how this escalated, but I was held liable.</p> <p>2. In January 2017 my screen had cracked and I sent it in for repairs with the insurance in February. In April I had still not received my phone and a list of excuses followed. I was told that my phone had been sent to the wrong person and after 2 weeks I was told that they made a mistake. Initially I was told that I was going to get a new phone. When I eventually got my phone back, it was not properly fixed. The screen had rough edges as if the glass was not cut properly. The screen was also not connection properly. My phone kept freezing and the screen kept jumping. I sent the phone back in for repairs as they had not done a proper job in the first place.</p> <p>3. The insurance is now claiming that I dented the phone which was never the case. They are also wanting to charge me an additional R300 because they did not do a proper job in the first place. it is now JULY and I still do not have my phone back.</p> <p> </p> <p>I am not sure why MTN or the insurance is not doing anything to assist me. MTN may claim that this has nothing to do with them, but this is the service provider they recommend when signing up. Surely there should be accountability from both MTN and insurance.</p> <p>The phone that I did not have the pleassure of using for MOST of this year is now paid up as my contract ended and I still DO NOT have my phone. </p> <p>I refuse to be accountable for any additional charges and want my phone in proper working condition or this will be taken further. I will not allow this service provider to rob me of what is mine!</p>