Worst Customer service ever

<p>I called Mtn upgrades on the 23 June 2017 about my upgrade, i spoke to Delin Moodley who done my upgrades within minutes. I wanted to find out if i can upgrade with a double package and he said yes you can.. i specifically ask about the Samsung A7 and Samsung tab3. Delin advised of the stock and the colour available.</p> <p> </p> <p>Today is thursday 29 June 2017 my package arrived just to find out the one device is incorrect immediately i call upgrades to advise of my issue. i spoke to one consult and he said he needs to escalated it to Delin. He was so rude to me telling me i said A% and i asked how can i say A5 when i was looking at th deal online. he than told me to take the device back to the store if im not happy. he told me calls are recorded and they will investigate i asked for a reference number so i can track the escalation.He got so upset i literally dropped the call. I then called back to find out whats the process, i spoke to a consultant that sits next to Delin same treatment. i called 083808 to find out about the package the agent was extremely polite and told me she not able to see as the system will be updarted on the 14 july</p> <p> </p> <p>I then tried my luck again and called upgrade and advised the lady lady i would just like to find out the package i was upgrade to and the lady flipped on me.</p> <p> </p> <p>This is the worst experience i have ever had, the way the agents spoke was totally unacceptable. ive been a MTN customer for over 4 years </p>