BW
Belinda W
1 reviews | Active since Feb 2019
15 Feb 2019, 11:10
Worst Customer Service ever!
Worst Customer service in the World! I've got an unresolved issue with them which started on 17/01/2019 already. They sold me a "Black Friday" contract in 2016 which everyone at MTN swears can only be 24 month contract BUT apparently it was loaded as a 36 month contract. Worst of all, our benefits (data & minutes) stopped after month 24! I am trying to get them to do an early upgrade for us or to let it run for 36 months but with my benefits I was receiving!
Numerous calls to 135, e-mails to ********** and branch visits has gotten me nowhere!
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2019, 12:07Good day Belinda
Thank you for your post.
We are terribly sorry for the inconveniences that your fiancé has experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and provide feedback once I get it. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that your fiancé has experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and provide feedback once I get it. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply18 Feb 2019, 12:07
Official
Good day Belinda
Thank you for your post.
We are terribly sorry for the inconveniences that your fiancé has experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and provide feedback once I get it. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that your fiancé has experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and provide feedback once I get it. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,