DJ
Dave J
1 reviews | Active since Mar 2009
07 Apr 2015, 15:39
Worst Customer Service Ever
I have been an MTN Business client for 21 years, originally through Nashua Mobile and now through MTN directly.<br> <br> With errors on my account I called last week and was told it would be rectified in 15 minutes. Nothing has happened, and I have been on the phone for 2 hours today trying to resolve. Put through to the wrong people again and again, cut off again and again, no manager to help me, I have sent 10 emails and also no response.<br> <br> Really pathetic service.
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MTN South Africa's replyOfficial
23 Apr 2015, 15:48Hello surveyor,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have ow perused your account and see that you enquired why your address details were not correct and why you have not received any billing documents.
The address details we have on record was transferred directly from Nashua Mobile's system. The format in which is was taken from could have resulted in the entire details not being updated. We've also now sent you an e-mail with the complete billing from December 2014 up until April 2015.
In order for us to update your account information, kindly can you respond on the e-mail we've sent with a company letterhead and ID book copy requesting the details to be updated and also how you would like to receive your billing (e-mailing, post, MMS etc).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have ow perused your account and see that you enquired why your address details were not correct and why you have not received any billing documents.
The address details we have on record was transferred directly from Nashua Mobile's system. The format in which is was taken from could have resulted in the entire details not being updated. We've also now sent you an e-mail with the complete billing from December 2014 up until April 2015.
In order for us to update your account information, kindly can you respond on the e-mail we've sent with a company letterhead and ID book copy requesting the details to be updated and also how you would like to receive your billing (e-mailing, post, MMS etc).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Apr 2015, 15:48
Official
Hello surveyor,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have ow perused your account and see that you enquired why your address details were not correct and why you have not received any billing documents.
The address details we have on record was transferred directly from Nashua Mobile's system. The format in which is was taken from could have resulted in the entire details not being updated. We've also now sent you an e-mail with the complete billing from December 2014 up until April 2015.
In order for us to update your account information, kindly can you respond on the e-mail we've sent with a company letterhead and ID book copy requesting the details to be updated and also how you would like to receive your billing (e-mailing, post, MMS etc).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have ow perused your account and see that you enquired why your address details were not correct and why you have not received any billing documents.
The address details we have on record was transferred directly from Nashua Mobile's system. The format in which is was taken from could have resulted in the entire details not being updated. We've also now sent you an e-mail with the complete billing from December 2014 up until April 2015.
In order for us to update your account information, kindly can you respond on the e-mail we've sent with a company letterhead and ID book copy requesting the details to be updated and also how you would like to receive your billing (e-mailing, post, MMS etc).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***