1 reviews | Active since Aug 2013
Worst Customer Service Ever!!!!
<p> </p> <p>Mtn insurance customer service is beyond shocking! This is my second post reporting this as I never got a response to my initial complaint.</p> <p>Almost a week later and I haven't had any feedback on progress on a claim I submitted on the 19th of October. Yet terms and conditions state a claim is processed within 24 to 48 hours???????</p> <p>I am now absolutely frustrated by such shocking service by MTN. Have never been late in my payments and now I require a service I pay for I'm being ignored!</p> <p>AM I PAYING FOR A SERVICE THAT DOES NOT EXIST????</p>
Good day Elector,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note, according to our records the insurance claim will be processed and communication will be sent to your e-mail address (***)
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Good day Elector,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note, according to our records the insurance claim will be processed and communication will be sent to your e-mail address (***)
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***