Worst Customer Service ever!!!!!!

<p>I upgraded on the 2nd September 2016 and my 2016 Samsung A3 phone was only activated on the 3rd. I were experiencing several problems with the phone and went to the P'np store in Kroonstad on the 5th to cancel my contract and upgrade by Chantell Jonker who assisted me with the upgrade. she said she will get back to me about that after speaking to her Manager Maartin du Plesis.I heard nothing from the store until I went back there myself on Wednesday for her to tell me she spoke to Maartin and I must send an e-mail about the problems to her.I did that on Thursday morning just after 08:00 and also send it to your customer care.Then again I heard nothing from them until I went back again on Thursday afternoon to the store.They said they needed to book it in and replicate the faults.I tried to speak to Maartin,but was not allowed and were able to speak his P.A. Isabelle Scheepers from Welkom at the Checkers Centre and she assured me they will send someone to test the phone for a few hours as my concern was that how can the people in the store test the phone and help the clients.Friday came and I again had heard nothing from them and I mailed them stating that I can only sms and make phone calls as my Bis in no longer activated and it is affecting my work and income.I just got a reply of acknowledgment.Then Friday 16:30 I went to the store to find out what is going on as we only have until 17:00 to cancel the contract.Chantell she can not experience the same errors on the phone! No one from Welkom to test the phone as promised.I insisted to speak to Maartin.He phoned to the store 16:40 and I asked him to cancel the contract and upgrade as we are running out of time and he only has until 5.He said after keeping on the line and playing for time that he will cancel the contract and upgrade and do the obf,he also told this to Chantell.She and Amanda wrote on the attached letter that Maartin said he will cancel the contract and upgrade and they can do the OBF on Saturday morning and Friday evening I would be able to phone MTN and hear that it would be cancelled. They said they would just to the OBF on Saturday morning and phone me to come in and sign the form.Saturday came and I heard nothing from them.After phoning them on Saturday morning at 10:00 to find out what is going on I was told that Maartin was to late to do this and his boss Neels have decided to send this phone for a 6 month warranty assessment.I phoned MTn just after and spoke to Ntokozo Zikhali with refernce : ********** 31 and tot Xholo to assist me as the people at that store is just messing me around. Ntokozo send through the request for cancellation and mailed Chantell to phone me within 10min. and said I must go the store and insist they cancel it.After half an hour again not hearing anything from her I went to the store and she said she can't help me! She refused to get Maartin on the line or his manager Neels and only let me speak to Trudie their Regional Manager.After being in the store from 11:30 up until 14:00 ,Trudie promised that she will get Etienne,the main boss at head office to contact me Monday and sort this out.I heard nothing yesterday from them and nothing today! I am so upset about that store and the group of people directly attached to them.They have had the handset from Thursday 16:30 with the accessories til now. I don't know what they have done with it in the meantime.They did not print out any form for me to sign when booking in the phone.They did not give me an invoice for the Body Glove Screen Protector and Ghost case I bought. All I ask is to help me cancel the contract and upgrade and refund me the accessories as I asked within 7 days to do it according to the customer consumer protection act.I also asked her several times to change my address and only Ntokozo was able to do this Saturday and I have made a query on my July account fro data usage on the 5th of July of R191.51 at 19:27:50 as I do not use that amount of data at any day at any time.she said she will log the call and I will get an sms. Nothing as so far.I phoned this morning and placed the queary myself by mtn.Assist a.s.a.p. as I phoned Mtn yesterday morning just after 09:00 and the lady who assisted me assured me that everything would be cancelled and back to normal today.</p>