Worst Customer Service Ever

<p>I handed my Samsung Galaxy Note 4 into the MTN Canal Walk store for repairs in mid April. I have still not received the repaired device nor received any calls from anyone to keep me informed. I have been to the store four times already just to have to speak to a different consultant each time, not knowing what excuse to give me regarding the phone. I was told "we dont know, best to follow up with Samsung directly"; "We do not know where the device is, and have to follow up with the stock controller", who is never available by the way. The most famous of all is "Consultants at the store dont follow up with customers as its not their role". So who is supposed keep me informed??. Then I hear that they may be waiting on spares for the phone. Today I received an SMS stating that I have an amount due to MTN for repairs to my device and if not paid the phone will be quarantined!! I was never contacted to even advise that there are monies payable to be due to damage caused by negligence. Contact the call centre and they dont even know where the SMS came from because it doesnt show in the system!. Absolutely ridiculous. I cannot wait to cancel my contract.</p>