worst customer service ever

<p>MTN does not value it's clients but is happy to get paid every month. For months i have been billed incorrectly and i am not getting anywhere with my queries. I tried and called numerous times to speak to a manager or someone senior to ***ist, but the response is always that it has been escalated and when i call again then nothing was done about the last query. they tell me on the phone what needs to be done, but noone takes the effort to actually do what they saying. how can it be that you advertise something at a certain price and then happily charge more. When the phone was sold, not once was i told about the apparent additional charges.. I appeal to anyone at MTN to please ***ist me, do the necessary investigations, whatever they are and please can we reach an outcome on this query. It has been ongoing since October 2015, we are almost a year in and noone at MTN makes an effort.</p>