1 reviews | Active since Dec 2011
WORST CUSTOMER SERVICE - can anyone at MTN assist
I have spent the past month trying to sort out issues with my data contract. Keep getting the run around between various numbers to call, hours spent on the phone, 3 visits to MTN stores & the only result is some reference numbers which don't appear to address the issue.<br> Basic issue is since signing an upgraded 3Gig contract I have been getting ********** bills for over usage.<br> 3Gigs are not being credited to my account at the 11th of each month, rather only 2 gigs is being credited.<br> No credit limit is being imposed even though I have requested<br> I topped up with 2Gig in store and this didn't reflect against my account<br> MTN agree the 2 Gig didn't reflect and promised a +/- R2,000 credit - still not been actioned by MTN (I have this in email)<br> MTN app doesn't allow me to buy additional bundles (as per my other contract)<br> When I signed for the Upgrade I was assured I could acquire additional bundles as required.<br> I am not disputing the data usage - but the fact you are billing me overages when I'm still within my data bundle limits.<br> <br> This has all been explained telephonically numerous times to no avail - I am now using a Vodacom SIM for Data!!!<br>
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the query has been escalated to support team for assistance regarding the 3GB not being provissioned correctly. Here are the reference numbers for the follow up REQ:*** and REQ:***.
Warn Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the query has been escalated to support team for assistance regarding the 3GB not being provissioned correctly. Here are the reference numbers for the follow up REQ:*** and REQ:***.
Warn Regards
Nompumelelo
REQ:***
