Worst customer service anyone can ever wish for.
<p>I have been a customer of MTN for the past 6 years, i have logged a call with the call centre about 1 month ago, spoken to several people in the call centre, spoke to one of the supervisors....but still nothing. One person tells me that they can certainly fullfill my request the others all of a sudden cant, i have never dealt with such *********** people that after 1 month my query is still not resolved...however on the MTN system it was marked as complete.</p> <p> </p> <p>Please give me a reason that i should not move my contract to any other service provider.</p> <p> </p> <p>I will be going out of my way to warn anyone i can against using MTN. </p>
Good day Conrad Barnard,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Itemised billing for the invoice dated 2016-06-01 and 2016-07-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Conrad Barnard,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Itemised billing for the invoice dated 2016-06-01 and 2016-07-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********