Worst Customer Service.

I went to the MTN Store in Boulders Shopping Centre at 17H49pm on the 19th of January 2023.

There was 2 customers inside and the doors where closed. The Operating Hours is between 09H00am - 18H00pm. A guy by the name of Amo just looked at me and while having their chit chat while assist the one customer , with the other colleague by the name of Buhle and while the other colleague was assisting .

One customer walked and the last one walked out being accompanied by Amo and please bare in mind the store closing time was reached at the moment.

At 17H51pm Amo came to lock the door while I was waiting Outside and I asked if i could be assist in porting my number. He responded by saying the store was closed and I asked how can the store be closed if the store closes at 18H00pm.

He mentioned that he needed to cash up , I advise i understanding the cashing up process as it's done after the store closes. I have worked in Customer Service before and understanding the procedure is done and he's no the only available person. There's 2 other people and when he asked for his name, he pushed the door and I blocked the door with me feet and requested for his name. He became very arrogant and rude towards me, acting in a very inappropriate manner

He then moved back and I went in the store. He starting counting money and Buhle intervened with the an attitude exceeding Amo's and I requested for both their names and Buhle as ked what for and she didn't care and what I was requesting was bull****, she will not allow it as they are closed.

I said the other stores, such as Game, Cell C, Total Sports, Clicks where still open and also close at 18H00pm. Amo was very brave to say I forced entry into the store, I advised they could play back the CCTV footages to determine whether I forced entry.

I said again, I have worked with people and customer and understand I should not act out of character when dealing with Customers, you need to try to your level best to be polite and remain calm and she throw away my receipt on the floor and I picked it up.

The other lady reprimanded them and she intervened in a very polite manner to say that the system was on had logged off and she will advise me on how to PORT my number to the MTN network buy just buying a SIM card at PEP and gave a pamphlet that has a how to guide.