AP
Ashwell P
1 reviews | Active since May 2013
17 Feb 2015, 13:55
Worst customer service
MTN has the worst customer services of all three cellphone networks for contract subscribers. every time you call the 808 number you get disconnected before you have spoken to a representative. i personally called today about 10 or more times and i was disconnected before i spoke to a representative. some times you stay on the line waiting for a representative for 10-15 mins or even more just to get disconnected before a representative can take your call. this is unacceptable and is the worst customer services of all the three networks where i also have contracts with.
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MTN South Africa's replyOfficial
26 Feb 2015, 13:40Hello Ashwell Petrus,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that your concerns have been noted and they will be escalated to the relevant management team, to be dealt with accordingly.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that your concerns have been noted and they will be escalated to the relevant management team, to be dealt with accordingly.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply26 Feb 2015, 13:40
Official
Hello Ashwell Petrus,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that your concerns have been noted and they will be escalated to the relevant management team, to be dealt with accordingly.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that your concerns have been noted and they will be escalated to the relevant management team, to be dealt with accordingly.
Thank you
Wenzile Masina
REQ:***
Best regards,