Worst Customer service

On Friday the 23rd of October I suddenly had no data services on my cell phone. I contacted MTN's call centre and was told by them that by the looks of it I was not supp**** my data bundle in the beginning of the month. I was assured that the matter would be escalated and fixed. On Monday the 26th of October I phoned again and again was told that the mater would be escalated and that I would have my data loaded within 2 to 24 hours. Today I phoned again and was told the matter would be escalated and that a query will be logged and they would get back to me within 24 hours. I then went to our local MTN store and the lady assisted me and confirmed via a phone call that MTN had a network error and did not load my data at the beginning of October, the person on the other side said my data would be loaded after 48 hours, if I need data in the mean time I must BUY prepaid data. I want to know 2 things : 1. does MTN think it is acceptable that after a week my problem is not solved yet and I keep on getting the same answer from their call centre staff. 2. Does MTN think it is acceptable that I must now pay for something that is part of my contract with them.<br> <br>